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SolutionĬomplete these steps in order to resolve this issue: Note: If you stop CAR service, it does not stop the accumulation of flat CDR files. This issue is documented in Cisco bug ID CSCsl16967 ( registered customers only).
Set the ClientAliveCountMax and ClientAliveInterval to a high enough count / interval so the server does not timeout the connection to CUCM during the backup.ĭRS hangs during CCMDB backup if there are large number of CDR/CMR files accumulated in the Preserve folder. Disable client alive messages on the Open SSH server. This issue is documented in Cisco bug ID CSCte62205 ( registered customers only) bin/tar: Error is not recoverable: exiting nowĬCMDB Backup failed, unable to tar data to master agent Restart the DRF Master Agent(MA)/DRF Local Agent (LA).ĭRF backup failed with this error message: /bin/tar: -: Cannot write: Broken pipe. Upload the downloaded ipsec.pem file with the caption ipsec-trust.
Find the existing ipsec-trust with the filename of the hostname of the publisher,click on the file name and Delete. LIST ALL AGENTS IN CISCO UCCX 11.5 DOWNLOAD
Click on ipsec.pem file and download that certificate.Choose Security > Certificate Management.Log on to CUCM OS Admin page of affected node.
LIST ALL AGENTS IN CISCO UCCX 11.5 SERIAL NUMBER
If Serial Number of any node is mismatched, complete these steps.
Certificate Serial Number should be same on all the nodes of the cluster. Click on ipsec-trust.pem file with the file name of hostname of the publisher and check the serial number of the certificate. Choose Security > Certificate Management. Log on to CUCM OS Administration page of each node of the cluster. Click on the ipsec.pem file and check the serial number of the certificate. You can use the Find controls in order to filter the certificate.
Log on to CUCM OS Administration page of Publisher server of the cluster setup. The alarm is generated on Tue Nov 24 02:00: Solutionįirst, verify if the Certificate Serial Number in the keystore of Publisher is present in the Truststore of all Subscribers. This RTMT alert is received during the backup failure: CiscoDRFFailure Reason : Master Agent was unable to send aīackup/restore request to the local agent. This may be due to Master or Local Agent being down. Also, when you access the DRF admin pages, this error message is received: Status: Local Agent is not responding. All Disaster Recovery Framework (DRF) services are down, and no new devices, schedules, or statuses can be viewed from the DRF console. With these features, Cisco Unified Contact Center Express continues the evolution toward a true Customer Interaction Network.Hi Guys, I found below link useful when troubleshooting CUPS backup issues,Ĭisco Unified Communications Manager backups are not running as scheduled. It enables you to customize a customer's website.Ĭisco Unified Contact Center Express offers easy installation, configuration, and application hosting, as well as reduced business application integration complexity, ease of agent administration, increased agent flexibility, and network hosting efficiencies. UCCX delivers sophisticated call routing, conversational IVR capabilities, management, and administration features for a departmental, enterprise branch office, or small- to medium-sized enterprise customer care needs. The Cisco Unified Contact Center Express (UCCX) offers an integrated, full-featured solution for managing customer contacts while retaining all the benefits of a fully converged Cisco Unified Communications deployment. VoiceBootcamp offers 10 day's customized Advanced Cisco UCCX Bootcamp covering all 2 Cisco UCCX related courses in one complete training. AWS Certified Advanced Security Specialty. AWS Certified Advanced Networking Specialty. LIST ALL AGENTS IN CISCO UCCX 11.5 PROFESSIONAL
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